Transform Your Business: Embrace a Consumer-Centric Approach with Vishnu Solutions. Elevate customer support through BPO services, fostering growth and building lasting customer loyalty for your company.

Do you know what a business starts from and end with? It is their consumers. The main aim of a business is to solve the problems of the consumers and build a rapport with them. A good relationship with consumers helps in gaining trust and also helps in establishing the fact that they can be the solution to every problem (regarding the product service or issue). This helps a business to go longer. However, most of the time, the companies do not keep an internal department for this. They prefer to rely on a BPO (Business Process Outsourcing) for this. In this blog, we will focus on how business transformed with BPO customer services in India. Connect with Vishnu Solutions for 24*7 efficient customer support.  

A. How does a customer-centric approach help a business to grow?

1. Increased revenue & market share:

In a customer-centric approach business organizations give the customer their priority which helps in solving many issues faster than ever. This helps in building trust in the company and the logo. So, the number of repeat customers increases. Remember, repeat customers are less expensive to acquire and maintain than attracting brand-new ones. Acquiring new customers can cost as much as five times more than retaining existing ones, and a 2% improvement in customer retention is equivalent to the profit generated by cutting costs by 10%. In a nutshell, a customer-centric approach helps increase the revenue directly. 

2. Make loyal consumers for the brand:

According to a survey report, 25-30% of consumers decide to stick to a brand where they get the right customer support or good customer support. This not only increases the number of repeat consumers but also creates a loyal consumer base for the brand. At the same time, they tend to recommend the brand that works as a marketing without any expenses. According to a study by Gallup Workplace, customer-centric companies saw a 25% increase in customer loyalty and a 20% increase in customer confidence. Moreover, with 81% of customers reporting that they want brands to get to know them and 66% reporting that they would be willing to share their data to receive a more personalized experience, it’s clear that buyers are seeking brand relationships now more than ever. Remember, in this fast world, only a loyal consumer base can save a company for a long time and a customer-centric approach helps in that. 

B. How can BPO help in increasing the customer-centric approach of a company? 

If we talk about the customer-centric approach, hiring a BPO customer service provider in India is the one & only solution. Do you know why? Let us describe that. 

1. Helps in understanding consumer demand:

BPO directly interacts with the consumers, listens to their issues, and resolves them as well. This in-depth communication helps the BPO people understand the underlying issues that they convey to the brand and helps in making data-driven decisions. At the same time, this in-depth communication led to data collection and analytics to generate actionable insights about customer behavior, preferences, and expectations. In this era of data-driven decisions, harnessing the power of big data is key to understanding and anticipating customer needs. 

2. Emotional support:

Customer-centric approaches are not only providing solutions to the consumers but also listening to them with empathy and support. BPOs must ensure their agents are equipped not only with the mechanics of customer service but also with the softer skills of empathy, problem-solving, and relationship building. Most of the BPOs train their employees in a way that helps them to make instant decisions to support the consumers which also makes them feel important & valuable for the brand. This way they feel evaluated and become a loyal consumer of the brand. For example, Vishnu Solutions provides customer support 24*7 irrespective of the time zone, culture, or language difference of the consumer. So, the customer gets the support at any time they want and also gets the emotional support they need which helps the brands to be more familiar to them. Vishnu Solutions helps the brands to form a relationship with the consumers which leads to a loyal consumer base. 

3. Finest usage of technology:

The market is changing every day and it is changing due to the fast changes in technology. These updated technologies also changing the demands of consumers as well. For example, Artificial Intelligence (AI) and Machine Learning (ML) have shaped the market. Artificial Intelligence (AI) and Machine Learning (ML) in customer service processes can help deliver a more personalized and seamless customer experience. If a company fails to integrate these technologies into customer support, it will fail to meet the demands of the consumers. Vishnu Solutions uses all updated technologies like Artificial Intelligence (AI) and Machine Learning (ML) to provide more accurate and worthy customer support which is helping the brands to collect the right data about the consumers and strengthening their roots. 

4. BPO helps in changing the leadership:

Efficient customer support helps in the right data collection & feedback collection which leads to continuous changes in the leadership, continuous training & changes in the marketing strategies too. In short, an efficient BPO service helps a brand to get the right picture of the market. 

Final words:

Customer-centric approach helps a brand to increase revenue, build brand value, and also helps in making a loyal customer base which helps them to survive in a changing & competitive market for a long. However, following this with an in-house department can be hectic and costly. So, hiring a BPO is one of the safest ways. Connect with Vishnu Solutions for 24*7 customer support & make your company a brand. 

Some common FAQs: 

Does BPO help in cost-cutting for the brands? 

Hiring a BPO means you are (as a brand) hiring a third party for your customer support which reduces the costs of hiring, training, salaries, and employee benefits. So, this step not only helps in reducing the cost of a brand but also helps in the easy management of the brand. This also provides greater flexibility in workforce management, allowing for adjustments as market needs dictate.

Do Vishnu Solutions provide 24*7 customer support? 

Yes, Vishnu Solutions provides 24*7 customer support which helps the brands to reach a larger amount of people.

How can I connect with Vishnu Solutions? 

You can connect with Vishnu Solutions through their website. 

Does BPO collect the data of the consumers with their consent? 

Yes, obviously. Vishnu Solutions & most of the BPOs collect the data of the consumers with their prior consent.