International and Domestic Call Center
We Do It With Passion Or Not At All -
VISHNU SOLUTIONS is a ISO 9001: 2000 certified International Call center which maintains a quality management system as per ISO specified standards. The purpose of the quality policy of Vishnu Solutions is to improve delivery of our services on a continuous and consistent basis while meeting the clients’ requirements. The quality assurance programs are reviewed during every process and delivery of our services for total customer satisfaction. Priority is given to educate and train employees to build an orientation and awareness towards quality consciousness in performing their daily duties.
Our aim is not only to achieve high quality standards and practices of best contact centers in the global market but also to create as well as surpass our own benchmarks.
Get to Know Us - Our Team
We Rise By Lifting Others!!
Its managers are business school graduates with prior experience in the BPO industry. The focus of our management lies in mobilizing every ounce of intelligence in the organization and pulling together the intellectual resources of all employees in the service delivery of the company. Strong corporate and cultural ethics guide Vishnu Solutions human resource management and training, administration, as well as other support functions.
Training begins with fundamentals and philosophies and extends to feedback and specific skill training relative to performance. Ongoing training is a part of our strategy to build a strong efficient team of e-CRM professionals. Our training incorporates:
- Communication skill to enhance every transaction, contact and relationship.
- Customer service skills.
- Customer focused product training, making it possible to provide detailed technical information about the product and services.
- Telesales skills
- Pre and post sales training, including customized scripts.
We operate on the fundamental belief that individual skill sets will produce a genuine advantage for us in the global market.
We have dedicated resources to help each employee develop a variety of skills and knowledge. From an organizational level to an individual level, significant learning and development opportunities are available. Coupled with numerous and varied career paths our people have unusual flexibility as well as options for advancement. We are always on the lookout for good people to join our enthusiastic and talented team.
- Connectivity – ILL 1:1-30 Mbps , Multiple Service Provider.
- Capacity -400+ X 3 seats.
- Equipment Vendors – Nortel, Compaq, Plantronics, Emerson, Lucent,
Cisco, Honeywell, HP, Fortine.
- Predictive Dialer – & MUX – C-Zentrix, Drishti.
- Nortel Multi Service Switch.
- Compaq Multi CPU XEON Server with RAID 5 Compliance, HP Multi CPU XEON Server.
- CISCO Router.
- Gigabit structured cabling with Lucent certification.
- Complete power backup from Emerson.
- 100 KV electricity generation capacity.
- Adequate spares at each location to ensure continuity.
- Multiple Firewall for Fallback.
- Redundancy at every stage to ensure smooth operations.
- We have a dedicated technical team of engineers, technicians, software
experts and support staff.
Looking to Outsource Your Business?
Vishnu Solutions is one of the oldest BPO’s in Kolkata with prime location on the heart of the city. We provide varied outsourcing solution to different clients.
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Let Us Understand Your Needs