Inbound call centers include countless advantages. It helps in building smooth communication with clients, increasing sales, generating leads, and more.

Among the multiple roles that an inbound call center plays, the call receiving service from customers comes first in mind. Inbound call center services in Kolkata have more jobs rather than receiving positive and negative feedback from customers. A call center offers more services that can grow your business. To know more about call centers and the services, continue your reading to this blog post—

Types of call centers:

The domain of call centers is huge and according to the service, call centers are different in type. The most common inbound call centers are- service to customers, technical assistance, and outside sales management services.

Service to customers:

These types of call centers are mainly used when customers call the companies to solve any problem or to query for anything. In that situation, operators check and try their best to solve the situation. If the operator cannot fix the problem through the phone call, the operator transfers the phone into a specific department. If you are looking for a company for customer support, then searching for an inbound call center in Kolkata is the best solution for you.

Technical assistance:

Another type of inbound center is the technical assistance provider. This type of call center offers support to the customers who have purchased anything, that can be a microwave or a new cell phone, and need technical guidance to use the thing. Sometimes such call centers offer guidelines to repair a damaged product too. Technical assistants are well trained and best to seek assistance while you are facing issues in managing any gadgets. These assistants are dedicated to identifying the issue, guiding the customer politely throughout the journey.

Outside sales management call centers;

These call centers don’t receive calls from all customers or offer technical assistance. These call centers receive calls from potential customers and manage inbound sales. Here call center agents are more efficient in dealing with different types of clients and follows special guideline to offer the optimum support. 

All these mentioned call centers are dedicated to various types of services like-

• Customers Services.
• Sales Management.
• Lead Generation.
• Technical Assistance.
• Voice Support.
• Telemarketing Services.

Call center services, both inbound and outbound play significant roles in developing business and increasing sales rates. Vishnu Solutions is a call center company, based in Kolkata, which is efficient in offering all types of call center services. From managing customers’ calls to lead generation, it is the best solution for all businesses.