Customers are the greatest assets of any business and one cannot think of neglecting them.

Collaborating with a renowned Call center is definitely a rewarding investment because it helps to gain satisfied customers. No business can earn profit and develop by ruining its revenue generation.

The best call centers in Kolkata provide effective helpdesk service to satisfy your outsourcing needs in this regard. Call centers offer both outbound and inbound customer support solutions at a competitive price. Let’s take a quick glimpse at some of the important call center services, both outbound and inbound service solutions…

Inbound Customer Support Solutions Customers get in touch with the calling agents of call centers through telephones and place their queries. Now, there are different service categories in a call center and the kind of queries and assistance is differentiated according to these categories.

People call inbound contact centers for immediate solutions and quick response. Phone Answering In this service, professionals answer all incoming calls sincerely. They attend all calls for customer service. Service or Product Information Customers call up agents of customer support service to get service or product related information. Agents try to answer any query related to a brand. Cross-selling and Up-selling In cross-selling call center service, agents articulately approach customers and try to convince them for buying costly services or products. Here calling agents persuade customers for subscribing or purchasing different services or products.   

Order Taking Agents in a call center, who represent your company, handle and process all order inputs and requirements from a number of sources. Their job is to record orders accurately, secure them and present them to you. Customer Support In this, the call center agents provide all kinds of customer assistance to enable a customer use their service or product effectively. Outbound Customer Support Solutions In outbound call center services, callers have an active role – they have to contact prospective customers as well as the existing ones. They can call to conduct survey, make sales, collect information and to generate leads. Service Satisfaction Follow-up This service is very effective in maintaining rapport and retaining customers. Follow-up of sales lead keeps the sales cycle going. Tele Sales  In this, agents market services or products to customers in remote locations by telephone or internet. Customer Satisfaction Surveys 

The service collects customer review regarding a brand and its services or products. Market Research & Survey  In this customer support service, agents try to analyze the prospect of a brand from the targeted markets. It tries to get an insight about its growth. Product/Service Promotion This service includes marketing or advertising of upcoming services or products for a profitable launch. If you take call center outsourcing service Kolkata, you will get all these services.