An effective call center or BPO service can add multiple benefits to your business. Collaboration with a call center company is a wise decision for your business in many ways.

Apart from increasing your sales rate, these companies take care of your valuable customers. Customers are the most valuable asset that you cannot afford to neglect.

Kolkata has various BPO companies around and all these inbound call center services in Kolkata are dedicated to offering the best call service experience to their customers. These call centers offer both inbound and outbound services at the best rate. To know what are the call center services, read on this blog post—

Inbound Call Center Services:

Whenever you face issues in managing your latest cell phone, what do you do? When do you need to know something from your insurance company what do you do? Surely, you call the call center service to solve your queries. To solve customers’ issues, inbound call center agents are working hard 24*7 hours. Inbound call center services in Kolkata are dedicated to offering immediate support and fast response. Inbound call centers offer the following services—

Phone Answering:

The service includes all types of call receiving jobs in a professional way. Receiving customer service calls also goes under the same category.

Product/Service Introduction:

Call center agents provide all types of information regarding the products or services through this service.

Up-Selling and Cross-Selling:

When a customer calls to know some information regarding any services or products, the agents can try to convince the customer to buy a product or subscribe to other services. This service is known as cross-selling.

Customer Support:

Inbound call centers offer all types of customer support services. Through this service, the call center agents guide the customers in using the products and enjoying the services that they paid for.

Outbound Call Center Services:

Unlike inbound call center services, here callers or agents call the potential or existing customers to sell products or services, gather information, lead generation, etc.

Outbound call centers include the following services--

Customer Satisfaction Surveys:

To gather information about how customers are feeling about the services or products, this service is applicable.

Tele Sales:

Through this service, the call center agents call the remote customers to generate sales.

Product or Service Promotion:

In this service, agents call the customers to promote upcoming services or products.

Apart from the mentioned services, more services are offered by a call center. Vishnu Solutions is a renowned call center in Kolkata which is best known for providing inbound and outbound services at the best rate.